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Ericall Telecom
Terms & Conditions | Ericall Telecom

Terms of Service

Your Agreement with Ericall Telecom


Effective Date: September 14, 2025
Last Updated: September 14, 2025


1. Agreement Acceptance

By downloading, installing, or using the Ericall Telecom mobile application or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

Service Provider

Company: Ericall Telecom VoIP Communication Services Corporation
Address: 301-731 5th Avenue, New Westminster, BC V3M 1X8, Canada
Phone: 604-653-7570
Email: info@ericalltelecom.com
Business Registration: BC1309439

2. Service Description

2.1 Services Provided

  • International Outgoing Calls: Mobile application-based calling to international destinations
  • Call Display: Your original phone number appears to recipients
  • In-App Communication: Voice, video, and messaging between app users
  • Account Management: Balance management, call history, and user preferences

2.2 Service Limitations

Important Notice:

  • Outgoing Calls Only: No incoming call capabilities
  • No Local Canadian Calling: International destinations only
  • No Emergency Services: Cannot be used for 911 or emergency calls
  • Internet Required: Services require an active internet connection
  • Device Compatibility: Compatible devices and operating systems only

3. Account Registration and Verification

3.1 Registration Requirements

  • Valid Phone Number: Must provide a working mobile phone number
  • SMS Verification: Account activation via OTP (One-Time Password)
  • Accurate Information: All registration information must be truthful
  • Age Requirement: Must be 18 years or older to register

3.2 Account Security

  • Password Protection: Maintain secure account credentials
  • Unauthorized Use: Immediately report suspected account compromise
  • Account Sharing: Prohibited – accounts are for individual use only

4. Payment Terms and Billing

4.1 Pricing and Payments

  • Prepaid Service: Pay-as-you-go credit system
  • Rate Information: Current rates available in app and on website
  • Payment Methods: Secure online payment processing systems
  • Currency: Charges in U.S. Dollars (USD) unless otherwise specified

4.2 Billing Practices

  • Real-Time Deduction: Credits deducted during call completion
  • Minimum Charge: Minimum billing increments as displayed in app
  • Balance Notifications: Low balance alerts via app notification
  • Call Records: Detailed usage history available in your account

4.3 Refunds and Credits

  • Unused Credits: Refundable within 30 days of purchase (minus processing fees)
  • Service Issues: Credits provided for verified service disruptions
  • Processing Time: Refunds processed within 5–10 business days
  • Refund Method: Original payment method unless otherwise arranged

5. Acceptable Use Policy

5.1 Permitted Uses

  • Personal Communication: Individual international calling needs
  • Business Communication: Legitimate business communications
  • Lawful Purposes: All usage must comply with applicable laws

5.2 Prohibited Uses

You may NOT use our services for:

  • Illegal Activities: Any unlawful purposes or activities
  • Fraud or Spam: Unsolicited calls, robocalling, or telemarketing
  • Harassment: Abusive, threatening, or harassing communications
  • System Abuse: Attempts to disrupt or compromise our systems
  • Resale: Unauthorized resale of services without proper licensing
  • Emergency Calls: 911 or other emergency service calls

5.3 Violation Consequences

  • Account Suspension: Temporary or permanent service suspension
  • Credit Forfeiture: Loss of remaining account credits
  • Legal Action: Cooperation with law enforcement when required

6. Service Availability and Quality

6.1 Service Availability

  • Best Effort: Services provided on a best-effort basis
  • Network Dependencies: Subject to internet and partner network availability
  • Maintenance: Scheduled maintenance may cause temporary service interruption
  • Geographic Limitations: Service availability varies by location and destination

6.2 Call Quality

  • Factors Affecting Quality: Internet speed, network congestion, device capabilities
  • No Guarantees: Call quality depends on factors beyond our control
  • Support: Technical support available for service-related issues

7. Intellectual Property

7.1 Our Rights

  • Trademarks: "Ericall Telecom" and related marks are our property
  • Software: Mobile application and related software are proprietary
  • Content: All service-related content is protected by copyright

7.2 Your Rights

  • Limited License: Non-exclusive right to use services for personal/business communication
  • Restrictions: No copying, modifying, or reverse engineering of software
  • User Content: You retain rights to your communications content

8. Privacy and Data Protection

8.1 Information Collection

  • Personal Information: Collected as described in our Privacy Policy
  • Call Records: Maintained for service provision and regulatory compliance
  • Usage Analytics: Collected to improve service quality

8.2 Information Security

  • Protection Measures: Appropriate technical and administrative safeguards
  • Trusted Partners: Carefully selected partners with strict security requirements
  • No Data Sales: We never sell your personal information to anyone
  • Canadian Storage: Your data is primarily stored in secure Canadian facilities
  • Data Retention: As described in our Privacy Policy

See our complete Privacy Policy at: www.ericalltelecom.com/privacy

Your Privacy Rights: You maintain full control over your personal information, including rights to access, correct, and delete your data. Any international processing of your information occurs only with partners in jurisdictions meeting Canadian privacy standards, with your information always remaining protected under Canadian privacy law.

9. Liability and Disclaimers

9.1 Service Disclaimers

Services provided "as is" without warranties of any kind.

  • No Reliability Guarantee: Service availability not guaranteed
  • Call Completion: No guarantee all calls will connect successfully
  • Quality Disclaimer: Call quality may vary based on network conditions

9.2 Limitation of Liability

Our liability is limited to the amount you paid for services in the last 12 months.

We are not liable for:

  • Indirect Damages: Lost profits, business interruption, data loss
  • Third-Party Actions: Actions of routing partners or network providers
  • Force Majeure: Natural disasters, government actions, network failures

9.3 Emergency Services Warning

Critical Warning: Cannot be used for emergency calls.

  • No 911 Access: Services do not provide access to emergency services
  • Alternative Required: Maintain alternative means for emergency communication
  • No Liability: We are not responsible for inability to reach emergency services

10. Regulatory Compliance

10.1 Canadian Regulations

  • CRTC Registration: We are registered with the Canadian Radio-television and Telecommunications Commission
  • BITS License: Licensed for Basic International Telecommunications Services
  • Privacy Laws: Compliant with PIPEDA and BC PIPA
  • Anti-Spam: Compliant with Canada's Anti-Spam Legislation (CASL)

10.2 User Compliance

  • Local Laws: Users must comply with laws in their jurisdiction
  • Export Controls: Comply with applicable export and import laws
  • Regulatory Changes: Service may be modified to maintain compliance

11. Termination

11.1 Termination by You

  • Account Closure: Request account closure via customer support
  • Refund Policy: Unused credits refunded per our refund policy
  • Data Retention: Account data retained as required by law

11.2 Termination by Us

  • Violations: Account termination for Terms violations
  • Business Reasons: Service discontinuation with 30 days’ notice
  • Regulatory: Changes required by regulatory authorities

12. Dispute Resolution

12.1 Complaint Process

  1. Contact customer support at info@ericalltelecom.com
  2. Escalation to management if unsatisfied
  3. Alternative dispute resolution if available

12.2 Legal Jurisdiction

  • Governing Law: Laws of British Columbia and Canada
  • Court Jurisdiction: Courts of British Columbia have exclusive jurisdiction
  • Language: All proceedings in English

13. Changes to Terms

13.1 Modification Rights

We may update these Terms for:

  • Service Changes: New features or service modifications
  • Legal Requirements: Regulatory or legal compliance updates
  • Business Changes: Corporate or operational changes

13.2 Notice of Changes

  • Notification: We will attempt to notify users of material changes via email or in-app notification
  • Effective Date: Changes become effective as specified in the notification
  • Continued Use: Continued use after changes constitutes acceptance of new terms

14. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the complete agreement between you and Ericall Telecom.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.
  • No Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
  • Assignment: We may assign these Terms; you may not assign without our written consent.

Contact Information

Questions about these Terms:
Ericall Telecom VoIP Communication Services Corporation
301-731 5th Avenue
New Westminster, BC V3M 1X8
Canada
Phone: 604-653-7570
Email: info@ericalltelecom.com
Website: www.ericalltelecom.com