Frequently Asked Questions
What is a VoIP dialer app?
How do I start using the app?
Getting started is simple:
1. Download the app from your device’s app store
2. Register using your phone number
3. Verify your account via SMS
4. Add credit to your account
5. Start making calls
Do I need a special phone to use the app?
No, our app works on any modern smartphone. You only need:
– An internet connection (Wi-Fi or mobile data)
– iOS 12.0+ or Android 6.0+
– Sufficient storage space for the app (approximately 50MB)
How good is the call quality?
We provide HD voice quality calls using advanced VoIP technology. Call quality is comparable to or better than traditional phone calls, provided you have a stable internet connection of at least 100 Kbps.
Why might I experience poor call quality?
You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. your website by double clicking on a text box on your website. Alternatively, when you select a text box
How much internet data does a call use?
A typical voice call uses approximately:
– 1MB per minute on standard quality
– 2MB per minute on HD quality
We recommend having an unlimited data plan or using Wi-Fi for extended calls.
How do I add credit to my account?
You can add credit through multiple payment methods:
– Credit/Debit cards
– PayPal
– Google Pay
– Apple Pay
– Bank transfer
– Local payment methods (varies by region)
– Interac e-Transfer (Canada)
– Cash payments (varies by location)
What is the minimum recharge amount?
The minimum recharge amount varies by region:
– USD: $4.99
– Other currencies: Equivalent to approximately $4.99 USD
Do credits expire?
Credits remain valid for 12 months from the date of your last recharge. Making a new recharge extends the validity of your entire balance for another 12 months.
How do I check my balance?
Your current balance is always visible on the app’s main screen. You can also:
– Check detailed usage history in the app
– Enable low balance notifications
– View transaction history in your account settings
The app isn't working. What should I do?
Try these troubleshooting steps:
1. Check your internet connection
2. Restart the app
3. Update to the latest version
4. Clear the app cache
5. Restart your device
If problems persist, contact our support team.
How can I contact support?
We offer multiple support channels:
– In-app chat support
– Email support
– Online help center
– Whatsapp
– Social media support
Support is available 24/7 in multiple languages.
Can I use the app without internet?
No, an internet connection is required to make calls. However, you can:
– Pre-load your contacts while online
– View call history offline
– Check rates offline
– View your balance offline
What's your refund policy?
We process refunds for:
– Failed calls
– Service interruptions
– Accidental purchases
– Unused credit (subject to terms)
Contact support within 30 days of the transaction for refund requests.
How do I update the app?
The app updates automatically through your device’s app store. To manually update:
1. Open your device’s app store
2. Search for our app
3. Tap "Update" if available
Is my personal information secure?
Yes, we implement multiple security measures:
– End-to-end call encryption
– Secure data storage
– Regular security audits
– No call recording or monitoring
Can I use the app in any country?
Yes, the app works worldwide wherever internet access is available. However, some countries may have restrictions on VoIP services. Check local regulations before traveling.
How do you protect my payment information?
We use bank-grade security measures:
– PCI DSS compliant payment processing
– Encrypted payment data transmission
– Secure third-party payment processors
– No storage of complete card numbers
– Regular security assessments
Do you offer business accounts?
Yes, we provide special features for business users:
– Volume discounts
– Multiple user management
– Detailed billing reports
– Custom rate plans
– Priority support
Contact our business team for more information.
Can I get a custom solution for my company?
Yes, we offer customized solutions at your request
How do you calculate call charges?
Calls are charged per minute, with:
– No connection fees
– No hidden charges
– Billing in 1-minute increments
– Real-time balance updates
– Automatic call cutoff at zero balance
Why do rates vary by destination?
Rates vary based on:
– Local termination costs
– Network quality requirements
– Regulatory requirements
– Market competition
– Volume of calls to the destination
Do you offer special rates or packages?
Yes, we provide:
– Volume-based discounts
– Special rates for popular destinations
– Promotional offers for new users
– Loyalty rewards for regular users
– Bundle package rates