Privacy Policy

Effective Date: July 23, 2025
Last Updated: July 23, 2025

Introduction

Welcome to Ericall Telecom — your trusted partner in global communication. Based in Canada, we specialize in affordable, secure, and high-quality VoIP services including:

• International calling to 200+ countries
• VoIP mobile and desktop applications
• Business SIP trunking solutions
• Mobile top-up integrations
• Real-time rate lookup APIs

1. Who We Are

Ericall Telecom operates www.ericalltelecom.com and associated mobile applications, allowing users around the globe to make crystal-clear, affordable calls using the power of the internet. We are committed to keeping your data safe, secure, and only used to improve your experience.

2. Information We Collect

a) Information You Provide

• Full Name
• Email Address
• Phone Number
• Billing/Shipping Address
• Payment Info (via secure providers)
• Account credentials
• Customer inquiries and support chats

b) Information Collected Automatically

• IP address and approximate location
• Device/browser type
• Website and app behavior
• VoIP call metadata (not the audio)

c) Information From Third Parties

• App store purchase verifications
• Referral or affiliate data
• Payment status from gateways (e.g. Stripe)

3. How We Use Your Information

• Delivering and improving our VoIP services
• Billing and account management
• Providing customer support
• Preventing fraud and abuse
• Sending important updates or promotions (optional)
• Analyzing usage trends to improve user experience

4. Cookies & Tracking

We use cookies and similar technologies to personalize content, remember user sessions, and analyze website traffic. You can control cookie settings in your browser at any time.

5. Data Sharing

Your data is shared only as needed and never sold. We may share it with:

• Trusted infrastructure providers (e.g., AWS, Cloudflare)
• Payment processors for billing
• Third-party analytics tools (in aggregate form)
• Legal authorities when required by law

6. Your Privacy Rights

• Access or update your personal data
• Request deletion of your account
• Opt out of non-essential communications
• Download a copy of your information

To request any of the above, please email: support@ericalltelecom.com

7. Data Retention

We keep your data only as long as necessary for service delivery, billing, or compliance. After that, we delete or anonymize it.

8. Data Security

We protect your data using:

• SSL encryption
• Firewall and DDoS protection
• Role-based access controls
• Routine vulnerability scans and patching

9. International Transfers

Some data may be stored or processed outside your region. We use standard contractual clauses and encrypted transmission to protect your privacy.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If discovered, we delete it promptly.

11. Policy Updates

This policy may change from time to time. The latest version is always available on our website. We will notify you via email if changes are significant.

12. Contact Us

Have a question or request? Reach out anytime:

Email:support@ericalltelecom.com
Website:www.ericalltelecom.com